Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receipt for a full refund.

Conditions for Returns

• Items must be unused and in original condition
• All original packaging and tags must be intact
• A valid receipt or proof of purchase is required
• Digital products are non-refundable once downloaded

How to Return

1. Log into your account and visit the Orders section
2. Select the order containing the item you wish to return
3. Click "Return Item" and follow the instructions
4. Print the return label (free for UK customers)
5. Package your item securely with all original materials
6. Drop off at your nearest post office or collection point

Refund Process

Once we receive your return:

• We'll inspect the item within 2 business days
• You'll receive an email confirmation of your refund
• Refund will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear

Exchanges

For exchanges:

• Follow the return process as described above
• Select "Exchange" instead of "Return" when initiating
• Choose your preferred replacement item
• We'll ship the new item once we receive your return